Please read the delivery information below before placing your order:
What are your delivery charges?
Most products are delivered free of charge to UK Mainland, although some remote areas may have an additional charge for example Northern Scotland, Ireland and Islands. Please check with us first.. Items over 6 meters in length will incur a separate carriage charge if you require large items please check with us first the exact price at info@ladders4sale.com Vat is also included in the price.
How do I select a delivery day?
It is not possible to guarantee a specific delivery date, however you can specify a preferred date in the additional comments part of the checkout form. We will aim to meet this however it cannot be guaranteed.
When will I receive my Order?
Delivery will be 2 – 5 working days unless a product is out of stock. We only deliver during the week and not on weekends.
Most of our items are dispatched within 24 hours if in stock however please allow up to 14 days for out of stock items.
A member of staff will advise you if we do not expect to meet the delivery date specified on our website.
What happens if I'm not home when the goods are delivered?
If you are not home when your goods are delivered, the courier will normally leave a card with instructions on how to reschedule the delivery or they will return the following day to attempt delivery again Although please ensure a valid contact number is provided during the checkout process which could help during the delivery process.
What happens if an item that I order is unavailable?
Every effort is made to display only items that are in stock or which can be dispatched to you quickly and direct from the manufacturer. Occasionally we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately.
If this does occur, you will be given the opportunity to order an alternative, to have the products sent as soon as they become available, or to cancel the order.
What happens if the goods are damaged or faulty upon delivery?
If when you receive your goods they are incorrect, faulty or damaged on delivery you have the option to receive a replacement or a full refund.
For further details please see our terms and conditions
Please note, we do not offer any type or form of compensation for faulty products
Returns Policy?
1. To ensure we deal with your returns quickly and efficiently please ensure you contact us within 2 days of receipt of goods in writing preferably email or fax.
2. Non-faulty goods may be returned and refunded or exchanged for other goods or products within 14 days of receipt.
3. All returned goods must be in their original packaging and condition.
4. The above is in addition to UK Selling Regulations 2000 under which you have the right to a refund within 7 days of receipt of goods. Your statutory rights remain unaffected.
5. You are responsible for the return carriage charge of non-faulty items. Usually 25% of the products original cost.
If we have not covered a concern that you may have please email us at info@ladders4sale.com
