The terms & conditions set out below apply to the supply of goods or services from ladders4sale to you the customer, and by ordering, you agree to be bound by them.
No part of these terms & conditions affects your statutory rights as a consumer.
When you place an order, it will be treated as an offer by you to purchase. Ladders4sale reserve the right to accept or not accept any order at our discretion. Dispatch of your goods will signify our acceptance of your order and will constitute a legally binding contract between us the seller and you the purchaser under these terms & conditions.
All Prices shown on the website include vat and delivery for the U.K mainland except for those remote areas stated in the ordering section of the contact page.
Please note all payments are processed through Paypal.
A full vat invoice will be posted to you at the time of dispatch and will arrive separately from your goods. You may pay for your order by cheque, however we cannot dispatch any goods until cleared funds arrive in our bank account, therefore an extended delivery time must be anticipated.
Ladders4sale.com understands that a quick efficient delivery is expected by all of our customers and most goods are dispatched on a 3 working day service.
Some out of stock items or more specialist items such as warehouse steps or scaffold towers may take a little longer. If you have ordered an item which is unlikely to be with you within 5 working days you will be informed either by telephone or email within 24hrs of placing the order.
Please note our free delivery service applies to Monday - Friday 9am -5.30pm on items that are under 6meters in length.
Free delivery is not available in the Scottish highlands, Islands or Ireland there is an extra charge for these areas of the U.K. (please see our contacts page for details) plus an additional charge if over 6 meters in length. If unsure on what you applies to you please call or sales team on 01639 645 899
Saturday deliveries, before noon deliveries or before 10.30am deliveries are available. However we have to make an extra charge for these premium services which will vary depending on the product purchased. Please contact our sales team on 01639 645 899 for more details.
When your goods arrive it is important that you check that the items are in good condition and the quantity of items received corresponds to the quantity you are signing for.
In the unlikely event that your goods have been damaged in transit, you must refuse the delivery and contact our sales team immediately in order that we may dispatch a replacement quickly and minimise your inconvenience.
Please inform us promptly of any shortages so that we may take the matter up with our couriers and trace the missing items.
We must emphasise the importance of checking your goods thoroughly at the time of delivery as you are signing for them in good condition….
signing as unexamined or unchecked is not acceptable and ladders4sale will not accept responsibility for damages.
Ladders4sale will not be held liable for any consequential losses; damages or expenses incurred by you the purchaser or any third party arising directly or indirectly out of late or non-delivery of your order or part thereof.
Title and risk in the goods shall pass to you the purchaser upon delivery and receipt by our courier of a signed delivery note.
If for whatever reason you wish to return an item, you may do this at any time up to 14 days after receiving the goods for a full refund. You must inform us in writing or by email of your intention to return the goods within this 14-day period and return the goods undamaged, in their original packaging and in a saleable condition together with the sales receipt, ensuring that the goods are adequately insured during their return journey.
The purchaser will be responsible for return carriage costs, unless the returned goods prove defective or faulty through no fault of your own, in which case we will refund the return transport costs in full.
Only after we receive the returned goods in a saleable condition can we refund the value of the goods less 25% re-stocking charge.
You may cancel your order at any time prior to dispatch by phone or email quoting your order no. If the goods have been dispatched then the customer is responsible for the cost of the return of the goods, unless otherwise agreed.
